Screw Cat™

• All orders are processed and shipped within 1 - 2 working days and delivered within the following 24/48 hours via express courier, throughout Italy (including the Major Islands).

• As soon as your order is shipped you will receive an email with the tracking number, from which you can monitor the status of your shipment in real time .

Shipping takes place via express courier and is free above 25 euros , otherwise the cost is 4.90 euros in Italy

What payment methods do you accept?

We currently accept major credit cards, including Visa , MasterCard . Furthermore, we offer the possibility to make payments via PayPal , one of the most reliable online payment services in the world.

With these payment options, you can choose the one you prefer and complete your order quickly and conveniently.

When will my order be processed?

Typically, your order will be processed within 1-2 business days of order confirmation. Please note that business days do not include weekends and public holidays.

After your order has been processed, you will receive a shipping notification with tracking information, so you can monitor the progress of your delivery.

If you have any further questions about the timing of your delivery, please do not hesitate to contact us, we are here to help.

How can I track my order?

How can I return my order?

We're sorry that your order didn't meet your expectations, but we're here to make the returns process as easy as possible. Follow these steps to make a return:

1. Contact our customer service: Start by contacting our customer service through info@drcatz.com . Please tell us the reason for your return and the order number for which you wish to return. Our team will provide you with further instructions and guide you through the process.

2. Pack the item correctly: Make sure you package the item you wish to return safely and securely, preferably using the original packaging if possible. Include all accessories and original documents.

3. Return Label: If we provide a pre-paid return label, please follow the instructions to print it and apply it to the packaging. If we do not provide a prepaid label, please make sure you get all the information you need to send your return.

4. Ship the item: Deliver the package to the shipping service indicated in our returns process. Be sure to keep your shipping receipt as proof.

5. Return Processing: Once we receive your returned item, our team will examine it for condition. Once approved, we will process the return and refund you or provide a refund according to the applicable return policy.

For more detailed information on our returns policy and specific terms and conditions, please visit our page ( Returns Policy ). If you have further questions or need additional assistance, please do not hesitate to contact our customer service.